Terms of Use

These Terms of Use (the “Terms”) govern your access to and use of the FrameComment website and service (the “Service”), available at framecomment.com. By creating an account, accepting an invitation, opening a share link, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have the authority to bind that company, and “you” refers to that company.

1. Who we are

The Service is operated by MINDQUB S.R.L., a Romanian limited liability company, with its registered office at Strada Vespasian nr. 47, Camera 2, Sector 1, București 011981, Romania. Company Registration No.: J2025022239001. VAT / Tax ID: RO51533881. You can reach us at [email protected].

2. The Service, and its private beta status

FrameComment is a video review and collaboration platform: teams upload video and related files, collect time-coded feedback, manage versions and approvals, and share work with their clients through links. The Service is currently in private beta: creating a company requires an invite, features evolve quickly, and functionality may change, be added, or be removed as the product matures. We work hard to keep the Service stable, but during the beta we cannot promise uninterrupted availability.

3. Accounts and security

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account. Company Owners and Admins control who joins their company workspace, what roles members have, and what is shared externally; the company is responsible for the actions of its members and for the access it grants through share links. Notify us immediately at the contact address above if you suspect unauthorized use of your account.

4. Your content

You retain all rights to the videos, images, documents, comments and other material you upload (“Content”). You grant MINDQUB S.R.L. a limited, worldwide, non-exclusive license to host, store, transmit, transcode, generate previews, thumbnails and transcripts of, and display your Content, solely to the extent necessary to operate and provide the Service to you and to the people you share it with. This license ends when you delete the Content or your company account, subject to the deletion timelines described in Section 8. We claim no ownership of your work, and we do not use your Content to train AI models.

You are responsible for your Content: you must hold the rights needed to upload and share it, and it must not violate any law or third-party right.

5. Acceptable use

You agree not to misuse the Service. In particular, you will not: upload or share unlawful content (including content that infringes copyright or contains child sexual abuse material); attempt to access other companies’ data or probe, scan, or test the vulnerability of the Service; interfere with its operation, circumvent usage limits or security measures; resell the Service without our written agreement; or use it to send spam or distribute malware. We may suspend or terminate accounts that violate these rules, where practicable with prior notice.

6. Share links

The Service lets you create share links that give people outside your company access to selected Content, optionally protected by passwords and expiration dates, and optionally allowing comments, downloads, approvals or uploads. Anyone with a valid link (and password, where set) can access what you chose to share; you are responsible for deciding what you share, with whom, and with what protections.

7. Fees and billing

The Service includes a free allowance (currently 1 team member and 10 GB of hosted storage per company). Beyond it, usage is billed monthly and prorated: a fee per additional member per month, and a fee per GB per month that applies only to storage hosted by us, storage you connect yourself (your own server, Cloudflare R2, or AWS S3) is never billed per GB. Current prices are shown on the pricing section of our website and in your billing settings; prices are in USD and exclude any applicable taxes. Payments are processed by Stripe. If a charge fails, we will retry and notify you; continued non-payment after a grace period may lead to suspension of administrative access until settled. We may change prices with at least 30 days’ prior notice.

8. Term, termination and deletion

You can stop using the Service at any time. Company Owners can delete their company from the settings: deletion starts a 30-day countdown visible to the whole team and cancellable by any Owner, after which the company and its data are permanently erased. Deleted projects and files first spend up to 30 days in a recoverable Trash before being permanently removed. We may terminate or suspend access for material breach of these Terms; where reasonable, we will give you notice and an opportunity to export your Content first.

9. Third-party services

The Service relies on selected third-party providers, for example Stripe for payment processing and an AI provider for optional transcript generation (audio is processed only when you request a transcript). If you connect your own storage (NAS, Cloudflare R2, AWS S3), the availability and durability of that storage is your responsibility and subject to your agreement with those providers.

10. Intellectual property

The Service itself, its software, design and branding, is owned by MINDQUB S.R.L. and protected by law. These Terms do not grant you any right to use our branding, and no rights are granted except as expressly set out here.

11. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law. Keep independent copies of irreplaceable source material, no online service should ever be your only copy.

12. Limitation of liability

To the maximum extent permitted by law, MINDQUB S.R.L. shall not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, or data, arising from your use of the Service. Our total aggregate liability for all claims relating to the Service is limited to the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim (or EUR 100 if you have paid nothing). Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence, or your statutory rights as a consumer where applicable.

13. Changes to these Terms

We may update these Terms as the Service evolves. If a change is material, we will notify you (for example by email or an in-app notice) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Governing law and jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Romania. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bucharest, Romania, without prejudice to any mandatory consumer protections available in your country of residence.

15. Contact

Questions about these Terms: [email protected].